Frequently asked questions.

Most orders are carefully packed and shipped within 2–3 business days. Because we’re a small business producing artwork in small batches, please allow up to one week for your order to be processed and delivered during busy periods.

Custom or personalized artwork may require additional production time. If so, we’ll communicate expected timelines throughout the process.

Absolutely! You can send your order directly to the recipient by entering their shipping address at checkout. Want to make it extra special? Add a note to your order and we’ll include a handwritten note with your gift.

Yes! We love working with run clubs, race teams, brands, events, and other groups. For bulk orders or custom group projects, please reach out to hello@werunonart.com and tell us a little about what you’re looking for. We’ll be happy to discuss options and pricing.

All orders are shipped via USPS Ground Advantage unless otherwise noted at checkout. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.

Not yet. We currently ship within the United States only.

If you’re ordering for a race, birthday, or another special occasion and need your order sooner, email us at hello@werunonart.com before or immediately after placing your order. We’ll do our best to accommodate your timeline.

All sales are final. Because many of our products are produced in limited quantities or personalized specifically for you, we are unable to accept returns or exchanges.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@werunonart.com with your order number, a brief description of the issue, and photos of the item and packaging. We’ll review the issue and make it right.

Personalized artwork cannot be returned or exchanged unless it arrives damaged or we made an error while producing your order.

Please carefully review all personalization details before submitting your order. We are unable to offer refunds or replacements for spelling or other information errors submitted by the customer.

All of our products are designed by Jess in Raleigh, North Carolina and printed in the United States.